# Ulfah (أُلفة)

> Ulfah sends WhatsApp order confirmations and personal outreach from a business's own WhatsApp number, one message at a time at a human pace, and sorts every reply into Confirmed, Change, Needs you or No reply. Every customer. Their own message. / أُلفة — لكل عميل رسالته

## Key facts

- Made by Bilytica; website https://ulfah.chat; contact contact@ulfah.chat
- Works through the free Ulfah for Chrome extension and WhatsApp Web — no WhatsApp Business API, Meta template approval or per-message fees
- Import Excel, CSV, PDF or pasted numbers; any column becomes a {variable}; country detected from number, Country or City
- Languages: Arabic, English, Urdu, Spanish, French, German (RTL for Arabic and Urdu)
- AI writes a different first message per person; smart reply drafts need owner approval; STOP replies block future campaigns
- Campaign analytics: outcomes, interest, best send times, segment drill-down
- Plans (SAR/month, excl. VAT): Solo 199, Pro 399, Team 329/user (min 3), Enterprise from 12,000
- Main markets: Saudi Arabia, Gulf, Pakistan

## Pages

- [Home](https://ulfah.chat/): product overview, how it works, safety, pricing, FAQ
- [Guide](https://ulfah.chat/guide): step-by-step from install to first campaign reply
- [Ulfah vs the WhatsApp Business API](https://ulfah.chat/compare/ulfah-vs-whatsapp-business-api): Compare Ulfah with the WhatsApp Business API on setup, templates, cost per message, pacing and reply handling for order confirmation and outreach.
- [WhatsApp confirmation vs calling every customer](https://ulfah.chat/compare/ulfah-vs-manual-calls): Compare confirming cash-on-delivery orders by phone call with WhatsApp confirmation in Ulfah: time per order, missed customers, records and wrong addresses.
- [Confirm every cash-on-delivery order on WhatsApp](https://ulfah.chat/solutions/cod-order-confirmation): Confirm cash-on-delivery orders on WhatsApp from your own number: import orders, send personal messages, and see Confirmed, Change, Needs you and No reply.
- [WhatsApp outreach where every person gets their own message](https://ulfah.chat/solutions/whatsapp-outreach): Run warm WhatsApp outreach from your own number: segment contacts, let AI write a unique first message for each person, and track who is interested.
- [Blog](https://ulfah.chat/blog): practical articles on WhatsApp order confirmation, safe sending and Arabic messages

- [Sign up](https://ulfah.chat/signup): create an account
- [Full brief](https://ulfah.chat/llms-full.txt): complete product details for AI assistants
- [أُلفة بالعربي](https://ulfah.chat/ar): تأكيد الطلبات عبر واتساب والدفع عند الاستلام (Saudi Arabic home page)

## FAQ

### How long does setup take?
About 3 minutes: install Ulfah for Chrome, scan the WhatsApp Web QR code with your phone, upload your sheet and press Start.

### Can it send in Arabic and English automatically?
Yes. Choose Auto by country and Saudi or other Arab numbers get your Arabic message while everyone else gets English — or pick one language for everyone.

### Can the message greet each person properly?
Yes. Add {greeting}: Ulfah addresses people respectfully if they are 50+, warmly at 30–49 and casually under 30 when your sheet has an Age column, uses just the name when there is no age, and a polite generic greeting when there is no name. A Gender or Title column adds Mr./Ms. or الأستاذ/الأستاذة.

### What happens with questions customers send back?
Anything that isn't a clear 1 or 2 goes to Needs you so you answer it yourself — Ulfah never auto-answers customers.

### Will my number get banned?
Ulfah sends slowly, like a person would, and stops at your daily limit. Message people who know your business — customers with orders, bookings or a real reason to hear from you. Cold mass blasts are what get numbers restricted, and Ulfah is not built for that.

### Do I need the WhatsApp Business API?
No. Ulfah uses the WhatsApp Web you already have open in Chrome, so there are no Meta templates, approvals or per-message fees.

### Can it send to numbers not saved in my phone?
Yes. Ulfah opens each chat by number, so your customers don't need to be in your contacts.

### Does it work in Arabic?
Yes — messages, replies and confirmations in Arabic and English, including Arabic digits.

### Does my computer need to stay on?
Yes, keep Chrome and the Outreach page open while a campaign sends. You can keep working in other tabs.